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How does one get to actually talk to or email someone at eBay about an issue? The auto or cannot help and their articles don’t help! How do I get an actual person?
3 comments
eburtonlab
Mentor3 years agoFor general questions you can try asking on the discussion boards. Experienced users can offer suggestions.
Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.
Or you can contact eBay via social media:
https://twitter.com/askebay
https://www.facebook.com/eBay/
sailor_jeremy
OP3 years agoI’ve tried that and never received a call or anything. For such a large Corp they sure are secretive about being able to contact them when there is an issue! Bout to hire a lawyer to handle the matter! Then maybe they will take it seriously.
eburtonlab
Mentor3 years agoSome users seem to have problems getting a call back due to using a VOIP phone, a non-US phone number, or a phone service provider's spam blocker.
If you are unable to get a call back, try a chat with an agent or the social media route.