Locked
Discussions in this board are limited to the original poster and Community Mentors
Consumer Bill Verification Information Counseling
Hello, eBay.
I have a question related to consumer bill verification:screen, we found that the SSN information cannot be changed, how should we change it?
Looking forward to your reply.
1. In the first part of the verification layout, we would like to inquire if the legal entity information in that part has to be the same as the owner's detail that has been filled out in the backend?
2. Currently, our current legal entity information is that of an ex-employee, and we would like to change the legal entity information, but in the edit screen, we found that the SSN information cannot be changed, how should we change it?
Looking forward to your reply.
1 comment
mam98031
Mentor1 year ago@direct.power
This isn't Ebay responding. WE are all volunteers and sellers just like you. We come here in order to try and help others where we can. But none of us represent Ebay.
I would ask why you used an employee's SSN and other financial information on your account? That would mean that your employee would have to claim their sales here on their income taxes.
You are likely correct. You need to contact Ebay directly with these issues.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home