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Constant Signing Out of Account and Being Asked Captcha
Usually things run pretty smooth here for our eBay Team, But at the moment we keep on being signed out of our account after 2 listings are posted, and Captcha keeps on being asked, any ideas what's going on today, its pretty annoying and a inconvenience to our business.
3 comments
devon@ebay
Hey @2nd_chance_toys_and_collectibles! We apologize to yourself and others that experience the multiple sign-ins and re-verifying. A fix was rolled out late Monday, January 13th and if yourself or others are still running into this please feel free to let me know.
eburtonlab
Mentor1 year ago@2nd_chance_toys_and_collectibles
Repeated Captcha requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.
Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:
https://www.whatismybrowser.com/
Try using a different browser or a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies in your original browser.
Try an alternative link to sign in to rule out an issue with a particular link:
https://signin.ebay.com/ws/eBayISAPI.dll
Try temporarily disabling your ad blocker to see if that makes a difference.
If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.
Or try using the eBay app.
If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.
evry1nositswindy
Mentor1 year agoThere are multiple threads going about this right now. eBay staff has been notified.