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Confirmation email after purchase
I did not get an email after purchase and paid one item.
The nummer is
05-12886-61640.
Please help me
3 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
I did not get an email after purchase and paid one item.
The nummer is
05-12886-61640.
Please help me
mam98031
Mentor1 year ago@clavonoe_0
Check how you have your site preferences set up. There is a spot in there where you decide which emails you want to receive and ones you don't, so make sure you have these turned on.
You can contact your seller. If you paid for the item, the seller should be shipping the item soon.
When did you purchase the item?
When did you pay for the item?
Even without the emails, you can see what you purchased from the link below. You can pay if you haven't paid or contact the seller if you need to.
https://www.ebay.com/mye/myebay/purchase
clavonoe_0
OP1 year agoI purchased and paid an item 27.march.
Still never got an confirmation email.
mam98031
Mentor1 year agoYou need to open an INR [Item Not Received] claim.
Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find this transaction. Look what the estimated time of arrival window is on your purchase. When it is one day past the last date, then file an INR claim.
That will protect you and your money. Follow the instructions that will appear on your screen. All the information will be there.
Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find the transaction. Look to the right there is likely to be a large blue box. Return This Item.
OR
eBay Help page
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
1. Go to Purchase history.
2. Select More actions beside your item and then I didn't receive it.
3. Tick the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.