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Complicated return procedure - any advice very much appreciated.
Hello all, I am a buyer based in Turkey. I bought a rare robot vacuum cleaner from Ebay US, but the Turkish customs authorities refused to allow the item into the country and instead sent it back to the US. I began a return/refund request. However, Ebay think I have the item, and issued me with a refund label to stick to the item and send back - obviously I can't do this, since I have never received the item. They are now threatening to close the return request due to lack of action from me. Meanwhile the seller remains monosyllabic in his communications, and offers no help. As for the package, as far as I can see it is languishing at an Ebay hub (Glendale Heights IL 60139). Any help or advice very much appreciated on this one - thanks!
wooden_flower
Mentor2 years ago@sadzasadza
You needed to open a not received claim, not a return. Customer service can correct this for you. Since they can't call you, you will need to contact them through social media.
post a private message on www.facebook.com/ebay or www.twitter.com/ebay and explain that you opened the wrong claim.
sadzasadza
OP2 years agoHello wooden_flower - many, many thanks for your excellent advice yesterday! The issue got resolved very quickly once I was on the right track - much appreciated!