Locked
Discussions in this board are limited to the original poster and Community Mentors
Complete my verification - payouts have been on hold
Hello everyone,
I’ve been an eBay seller since 2011 (Switzerland) so 14 years!
For over a month my payouts have been on hold because the KYC verification forces a “middle name†which I do not have.
The flow accepts my details and then always sends me back to “Complete my verification.â€
What I’ve already tried
Submitted documents and screenshots multiple times; tried different browsers and English UI.
Contacted chat and phone support several times: every time I’m told to wait 48 hours, but nothing changes. It’s been over a month, with many agents suggesting different fixes that didn’t work.
I’ve never had issues with payouts before; everything worked until this new verification.
My legal name has no middle name (first name + family name only).
What I’m requesting from moderators/mentors
Escalation to Managed Payments / Compliance (Tier 2).
KYC reset and a manual review, marking middle name = N/A (not applicable).
Release of held funds once verification is completed (or manual override if needed).
A Case ID and a clear written timeline for resolution.
Handle the case via messages/email (I cannot take phone calls).
Constructive note
As a long-time customer, it’s worrying that a publicly traded company has such a fragile KYC process with limited problem-solving: it feels profit-first while regular customers are left without effective support when it matters ☹ï¸.
If I had equivalent alternatives, I would have already left (as many others did). I hope management reviews and improves the verification flow and escalation path.
I won’t post personal data here; I can provide documents and screenshots to moderators via secure channels if needed.
Thanks for your help and for the escalation.
