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Complaint Angry
Excuse me, the store didn't ship my order one month after I placed it, so I applied to cancel the order 5 days ago, why haven't I received a refund yet? (Order date: Jun 16, 2025, Order total: US $514.87 (Auto-paid) Order number: 03-13217-69744)
As your old customer, this situation makes me dare not shop on your platform anymore!
Why didn't you ship it one month after I placed the order, nor cancel my order, nor give me a refund?
1 comment
lady_madonna
Mentor1 year ago@renduolun2011
Your seller is not here. This is not Ebay Customer Service.
What is the latest estimated date of delivery, according to the Order Details in your Purchase History?
Has that date passed already?
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond after 3 business days, you can ask Ebay to step in to help you.