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complaining about the refund
I am writing to formally complain about 3 items I purchased on your platform, which I recently sent to PSA for authentication and was determined to be fake. This is deeply concerning as the seller claimed the item was authentic, and I relied on this information when completing the purchase.
I have invested time, money, and trust into this transaction. The PSA grading process not only confirmed the item's inauthenticity but also cost me additional fees for the evaluation, which I would not have incurred had the item been genuine.
I respectfully request a full refund for the item and reimbursement for the PSA authentication fees. Additionally, I urge you to investigate the seller’s practices to ensure other buyers do not encounter the same issue.
Please respond promptly with a resolution, as this situation has caused significant inconvenience.
Thank you for your attention to this matter because I cant find anywhere where I can file a complaint or send an email
comics-scifi-collectibles
Mentor1 year ago@ibral-su37 I am so very sorry that happened. Unfortunately you only have 30 days from the date of delivery to file a not as described refund request on eBay, I am sure it is past that time now since you sent the cards to PSA for grading.
Even if you filed the case within 30 days eBay would only refund the item price and shipping that you paid. They can't force the seller to refund more than the original sale amount.
Since you are located in another country I recommend reporting the seller to eBay on social media.
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay