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Company account restricted due to login from multiple office computers, how to properly appeal?
Summary: homedepotoutlet seeks advice on appealing a temporary restriction placed on their company's eBay account, suspecting it was triggered by multiple staff members logging in from different office computers. lady_madonna provides a detailed method for contacting eBay customer service to request account reinstatement, including utilizing live agent support. disneyshopper shares a link to eBay's help resources related to team access.
Hi community mentors,
I am managing our company's eBay account (homedepotoutlet), and it has been temporarily restricted recently.
Due to our routine office operations, 2 to 3 staff members need to log in to this same account from different office computers to manage listings, customer service, and order processing. We suspect this multi-device login pattern might have triggered eBay's security alert.
Could you please advise:
What kind of verification documents or explanation should we prepare to prove this is a legitimate business operation?
What is the most effective way to submit this appeal to eBay support to get the restriction lifted?
Any advice or guidance would be greatly appreciated. Thank you!
comics-scifi-collectibles
Mentor2 weeks ago@homedepotoutlet I just wanted to ask if they are all using Team Access? They should have a Team Access account with a eBay seller ID that is used ONLY for accessing your account as assistants.
https://www.ebay.com/help/account/multiuser-account-access/team-access?id=5197&from=EBAY_AI&origin=EBAY_AI
disneyshopper
Mentor2 weeks agohttps://www.ebay.com/help/sr?query=team+access&origin=1&aiSummary=true
lady_madonna
Mentor3 weeks agoHere's how to contact customer service to see if you can have your account reinstated>>
Go this page>
https://www.ebay.com/help/account/account-restrictions-suspensions/account-restrictions-suspensions?id=4190&st=
Click contact us at the bottom of the page.
Next, type Restricted Account in the chat box on the lower right.
After the chat bot replies Type AGENT so you that you can request a call back or chat with a live agent. You may have to repeat the last two steps.