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Communication with eBay
I have been selling on eBay for 15 years and it seems that it is getting more difficult to conduct business on the platform. "By the way eBay, if anyone is paying attention, there are exceptions to the platform set up. It is impossible to talk to a teammate or live person to correct problems. I continually get messages that it is after hours and teammates are not available. I have made you considerable $ over the years and in many cases eBay makes more profit on my store than I do but that does not seem to matter. The chat process is a joke with no exceptions. eBay bots are impossible. I do not contact eBay unless I have a serious problem to resolve. They have educated me on this process over the years by ignoring my requests for help with serious issues. I am at the point where they are going to lose a Top Rated seller for ignoring one of their best sellers.
eburtonlab
Mentor4 months ago@mike.hagg
I continually get messages that it is after hours and teammates are not available.
Most likely you are calling a number not set up to receive incoming calls, since eBay has not had a public phone number for general customer support for many years now.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/