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Combining shipping and refunding a customer for shipping costs
I have a customer that bought 5 albums. they asked me to combine shipping. My account was on autobill so it charged them for 5 shipping lables. I canceled one printed label and combined the rest. I have no idea what I save the customer and how to reconcile and reimburse the billing. Of course I got a negative review before it shipped because I don't know how to handle this. What do I do to fix it?
Thanks
chadiba-0
Posted Jul 13, 2026 at 7:36 PM · Edited Jul 13, 2026 at 7:36 PM·Last reply Jul 13, 2026 at 9:10 PM
2 comments
jacbarcollectibles
MentorJul 13, 2026 at 8:56 PMAll of your listings are auctions so you would need to turn on combined shipping so the buyer would have up to 7 days to make the payment instead of immediately. Only auction listings that officially have combined shipping have this option.
chadiba-0
OPJul 13, 2026 at 9:10 PMThank you. I didn't know this when I started putting up the listings. I manually sent refunds in the meantime,