combining items purchased by same buyer

Question

Please help me understand what I did wrong.  A buyer purchased 2 pieces of jewelry from me that were separate offers.  I am not a dealer - these were personal items.  They had already paid so I wasnt able to give a shipping discount.  So I weighed both items together and put both items in one package addressed to this buyer.  I printed the label (weight for both) and copied the tracking number from the 1st item into the shipping for the 2nd item.  The buyer received...

disneyshopper · Accepted Answer

When you went to print the label for the first item, ebay should have displayed a message that you have another item for the same buyer, would you like to combine?  You confirm, then the next screen shows both items, and you can then change the weight/package dimensions as needed, and print the label.  ebay will then display the tracking number for each of those items.  You can then go to your Seller Hub > Orders > Paid & shipped, locate the transaction, click Send Refun...