Locked
Discussions in this board are limited to the original poster and Community Mentors
Combined shipping
I issued a refund to the buyer for combined shipping. However, I mistakenly applied the full refund to only one of the items, assuming it would be fine since the order was combined. I’ve now realized that the single transaction did not have sufficient funds to cover the entire refund amount, which has resulted in a negative balance on my account.
Could you please advise how I can correct this by splitting the refund evenly across both items so that it is properly applied?
The refund has already been completed.
Thank you!
0 comments
