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combined shipping
Combining separate orders after the sale.
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Discussions in this board are limited to the original poster and Community Mentors
Combining separate orders after the sale.
thecornerstonecowboy
OP6 months agoI thought I had combined shipping already enabled, but in this case, they placed 2 separate orders. I emailed the customer to make sure this was not a duplicate order. I plan to combine the items in one box and use the same tracking number for both if that is ok. I also plan to offer a partial refund on the combined shipping.
comics-scifi-collectibles
Mentor6 months ago@thecornerstonecowboy Follow these steps so that the tracking added to both items.
Go to the orders page> https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS
Put a checkmark next to both items
Select Get shipping label from the Shipping drop down menu at the TOP of the list
This takes you to bulk shipping. Say yes to combine and adjust the package size and weight as needed.
thecornerstonecowboy
OP6 months agoThank you for the instructions.
comics-scifi-collectibles
Mentor6 months ago@thecornerstonecowboy Here's how to combine shipping as long as it's not a eBay International Shipping Program order. You can't combine shipping on EIS orders without a bit more work.
You can not combine ANY authenticity guaranteed items. They must all ship separately.
#1 If the buyer has not paid yet here's how to send a combined shipping invoice:
Go to your sold listings on a PC and select send invoice from next to one item. The next page will then have all of the items from your buyer. Weigh and measure the new package and then adjust the shipping price. You can look up the shipping price here: https://www.ebay.com/shp/Calculator
Send invoice: https://www.ebay.com/help/selling/getting-paid/sending-invoices-buyers?id=4139&st=
#2 If the buyer has already paid then you can send a partial refund for the shipping overcharge:
Go to the sold item and select Send Refund from the drop down menu next to the item.
Next screen select the reason for the refund> enter the amount> submit
#3 Also, when you print the shipping label it's VERY important to select all items and then select print label from the top of the list if the buyer did not pay from an invoice. Then on the next screen it will ask if you want to combine orders, say yes then adjust the package size and weight as needed. This way the tracking is applied to all items.
# 4 I suggest you allow combined shipping in your account settings so that in the future buyers can request an invoice from their cart:
https://www.ebay.com/ship/prf