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Combined shipping
I have a customer who is wanting to purchase two items from my shop, but isn't receiving a combined shipping offer. I have my shipping preferences set up for combined shipping (not flat rate or discounted), so I'm not sure what's happening here. I've never had a combined order before. Thank you!
2 comments
wooden_flower
Mentor8 months ago@nwlf8005
I do see combined shipping on your items, so the buyer should see the request invoice option after placing the items in their cart.
Are the items on best offers? I seem to remember that combined shipping does not work with other discounts, like best offers.
nwlf8005
OP8 months agoThe items of interest were not on best offers.
I did discover what the problem was - one of the items was an older listing and I had not updated it with the combined shipping box checkmarked. As soon as I did that, the invoice came through.
Thank you for your time and assistance!