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combined shipping
i had combined items when i shipped them but only one of the two show delivered. How do I change that in my system?
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i had combined items when i shipped them but only one of the two show delivered. How do I change that in my system?
comics-scifi-collectibles
Mentor2 years ago@antef-85 All you can do now is select mark as shipped from the drop down menu next to the sold item.
These are the steps you need to take when combining orders so that the tracking applies to ALL sold items>
When you print the shipping label it's VERY important to select all items and then select print label from the top of the list if the buyer did not pay from an invoice. Then on the next screen it will ask if you want to combine orders, say yes then adjust the package size and weight as needed. This way the tracking is applied to all items.
mr_lincoln
Mentor2 years agoHi @antef-85
When shipping is combined properly the tracking number is uploaded to all items on the transaction.
If all you did was put both items in a box and print one label from one of the items then you would have had to manually copy the tracking number from one item and paste it into the tracking number field on the other item.
You can certainly try doing it now but the system may reject the tracking number since it already shows it was delivered.