Closing an escalated "Item not received" case?

Question

Hi, folks! Hope all is well.Yesterday I filed an "Item not received" report for a purchase that erroneously tracked as "delivered" the day before. However, later yesterday, the item was accounted for. How do I just go ahead and close the case without having to navigate through the deliberately impossible phone menu maze?Thanks for your help.

comics-scifi-collectibles · Accepted Answer

@arthakhv_0 How to close your requestGo to your Purchases and find the item.Select See request details and then Close your request.Select your reason for closing the request from the dropdown, and add details if you want to.Select Close request.If you've already asked eBay to step in, you'll see 'case' rather than 'request'. You can still close it if things are resolved.