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Closed return cant open it or a new one again
Yesterday I closed a return thinking that I didnt try to contact the seller first now im stuck in cant reopen or make a new one seller says to contact ebay ebay says they cant help me because I closed the return the item I received is NOT the item shown on the sellers page im not happy about this whole situation any help would be appreciated
1 comment
mr_lincoln
Mentor8 months agoHi @kentiff
Unfortunately and as you have learned, closing the claim means the transaction is complete and you cannot file a new return through eBay. You can certainly try contacting eBay but be prepared to be denied.
We recently learned that many of the links we post to Request a call back are now simply forwarding members to eBay's Customer Service "How can we help you today?" page (link below). On that page members have to complete numerous choices before being given ways to be in direct contact with eBay. Depending on the subject, representative availability and other factors requesting a call back may or may not be possible. Chat or an email may be provided. If you get a Chat box Type “AGENT in the box. You can also contact eBay through Social Media if you have accounts there.
eBay Customer Service
-Contacting eBay via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
6 AM to 6 PM PST
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
It is possible that you may wind up having to file a dispute with your funding source, PayPal, credit card, etc.