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closed case
I purchased some products through a seller on ebay, but never received the items nor any communication from the seller. I tried to cancel, but it was denied and then I inadvertently closed the case. What can I do to contact ebay about a buyer that did not deliver the product, nor communicate with me despite 3 attempts and I accidentally closed the case. I want my money back or my parts, but I can't find out anything from either the seller or Ebay.
1 comment
mr_lincoln
Mentor3 weeks ago · EditedHi @rigrig40
-First, only Sellers can cancel, you can Request a cancellation as a Buyer but the Seller does not have to honor the request.
-Next, when you say you accidentally Close the case, WHAT case are you talking about? If you filed a claim that you did not receive the item and closed that case then you cannot file another claim like that and are basically stuck.
-If on the other hand you did not file a claim that you did not receive your package then here is what we advise customers:
Really sorry that happened ... the date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim.
You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy
You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.
You can report a Seller here: Online Customer Service - Report an issue with a seller