Do NOT close the request until you receive a refund.
If the seller refuses to approve the request by sending you a prepaid return shipping label or a refund, you can ask Ebay to step in to help you after 3 days have passed since you filed the return request.
Find the item in your Purchases.
Select See return details
Select Ask eBay to step in and help.
Select a reason from the dropdown menu, then select Confirm.
lady_madonna
Mentor5 months agoDo NOT close the request until you receive a refund.
If the seller refuses to approve the request by sending you a prepaid return shipping label or a refund, you can ask Ebay to step in to help you after 3 days have passed since you filed the return request.