Close a return request.

Question

I was trying to close a return request. I don't know how to do it.

comics-scifi-collectibles · Answer

@casper_1995 Only the buyer can close a return request. The buyer should NOT close the request until they are 100% happy. Never close a request if a seller asks you to in exchange for promises of a new item etc.

Once closed you can not re-open it or open a new request.

Close a return request

If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Here's how:

Go to your Purchases and find the item.
From the More actions dropdown menu, select See request details and then Close your request.
Select your reason for closing the return from the dropdown, and add details if you want to.
Select Confirm.

If you had already asked eBay to step in, you'll see 'case' rather than 'request'. You can still close it if things are resolved.