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clever scam help.
An item was bought by me from a seller who when I paid asked me to direct any communication directly to him if there was any issues. Item never arrived and the seller is listed as "no longer a registered user", and does not respond to requests for tracking info.
When I try to initiate a case with ebay the item is listed as available for "Business Equipment Protection" services. When I initiate the claim the ebay bot tells me the item is under $1000 and not available for the above protections.
The inability to get a real customer service agent is irritating and unhelpful at best.
3 comments
mat.mcgo
OP3 years agoThanks for this concise info. The "help" "resolution" section is woefully inadequate and frankly insulting.
The Commercial equipment protection people told me I could contact my Better Business Bureau!
Unbelievable.
lady_madonna
Mentor3 years ago@mat.mcgo
Just for future transactions, here is a list of exclusions from the Ebay Money Back Guarantee:
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#excluded-items
lady_madonna
Mentor3 years ago@mat.mcgo
Contact your credit card company to file a chargeback.
Ebay will not be able to help you since the item was listed in a category that is not covered by Ebay's Money Back Guarantee. Some sellers use that loophole to scam buyers. So sorry.