checkout : payment stuck "This code can't be applied. You can only use it via: eBay app for iPhone, eBay app for iPad, eBay app for Android." even after removing the code from web still same issue

Question

I attempted checkout in the eBay app, payment failed, and now my checkout is stuck. The website keeps showing 'This code can't be applied. You can only use it via the eBay app' even after the code was removed, and the app also won't complete payment. Can you reset my checkout or remove any stuck promotion from my account?" if anyone can help ?

comics-scifi-collectibles · Accepted Answer

@lushglobal Sorry for the delay in responding, life has been busy. This is volunteer help, we can not acess accounts.

Here's how to contact a general customer service agent:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

OR Contact customer service on social media using a PRIVATE message>

https://www.instagram.com/ebay/

6-6 Pacific Time M-F