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    Cheated by eBay on return
                     

    I followed instructions to the letter ran all over town finally got a return shipping from eBay on their app but they cheated me for 2 thirds of my return money  I'm trying to prevent this again and I know after this time it will never happen again I just wonder how , any thousands of customers eBay has cheated like myself and how , any , millions they have made from that scam 

    starmcneilly
    starmcneilly
    8View listings
    Posted 3 years ago·Last reply 3 years ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    inceptions

    inceptions

    Mentor3 years ago
    27552View listings

    eBay didn't cheat you. The seller may deduct up to 50% of the item price if you don't return the item in the same condition in which you received it.

     

    You can appeal the outcome of the case with eBay:

    https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/appeal-outcome-case-buyer?id=4039&st=3&pos=2&query=Appeal%20the%20outcome%20of%20a%20case%20as%20a%20buyer&intent=appeal%20case&lucenceai=lucenceai&docId=HELP1308

     

    If you need to contact eBay, at the link below, you can request a call back from eBay by clicking Have us call you on the left side of the page. If you don't see that option, click Chat with our automated assistant. Then type "agent" at the bottom in the chat box. You'll see an option to request a call back there.

    https://www.ebay.com/help/contact_us?id=4002&st=10

                                           
                                                                                     
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