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Chat with an human of ebay
I have a problem and I need to chat with an human operator
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Discussions in this board are limited to the original poster and Community Mentors
I have a problem and I need to chat with an human operator
aquelarrehobbies
OP1 year agoWell, I don't know if you're an eBay user, but in my experience, that's precisely one of the advantages offered.
If not, then what's the point of allowing you to change the shipping address at checkout? On the other hand, I've purchased a few lots, and this problem only occurs in a few, like in this case where they don't even respond to my requests.
aquelarrehobbies
OP1 year agoIn reality, they can, and they do so in most cases.
As I explained before, I make dozens of offers every day, and the final shipping address isn't always configured when the sale is finalized.
Ebay gives you the option to change the shipping address at checkout. And that's what I do.
However, it's not always done, and that's causing me problems like the one I'm having now.
I've wasted six hours sending messages trying to change the shipping address on an invoice without success for over 10 days. NO ONE ANSWERS.
lady_madonna
Mentor1 year ago@aquelarrehobbies
If the seller is opted in to Automatic Payments, and accepts your offer, the item is automatically paid for and ships to the shipping address you had on file when you made the offer and cannot be changed.
aquelarrehobbies
OP1 year agoIn reality, they can, and they do.
As I explained, I make dozens of offers, and the final shipping address isn't always configured when the sale is finalized.
Ebay gives you the option to change the shipping address at checkout. And that's what I do. *
However, it's not always done, and that's causing me problems like the one I'm having now. I've wasted six hours sending messages to get the shipping address changed on an invoice without success, for over 10 days. NO ONE ANSWERS.
aquelarrehobbies
OP1 year agoMy name is Pedro José Etchegaray Avallone, my eBay username is aquelarrehobbies. I'm the only philatelic store still open in Uruguay, since 1973.
To purchase materials abroad, in addition to my own address in Montevideo, Uruguay, I've developed a logistics system based on three consolidation centers abroad: one in Palm Beach Sprint, and given the Uruguayan customs regulations, I also have three logistics centers, depending on the purchase: one in Pakm Berach Gardens (FL 33134 - U.S.A.), another in Barcelona (Spain), and another in Buenos Aires (Argentina).
Since I make many offers per day, I generally set my main address to the U.S.A., and then, depending on convenience or the amount, I change the shipping address.
This change sometimes causes me problems because, although the system should allow it, not all users have it automated, and this means I have to invest HOURS of effort trying to get the seller to change the invoice to the new address.
I've already reported many of these cases, and apparently there's no other solution than to insist and complain to eBay so that you can also take action.
Now I'm in that situation with the seller QM400W from Ukraine, to whom I offered several lots, but only acquired two. Since then, and since it doesn't make sense to send them to the U.S.A. and then consolidate them to Montevideo, since the postage is almost the same, I've requested an invoice to send to Montevideo, and they haven't responded.
The lots are:
https://www.ebay.com/itm/388138788989 and
https://www.ebay.com/itm/388140858623
That's why I'm contacting you to see if you can resolve the matter.
lady_madonna
Mentor1 year ago@aquelarrehobbies
Buyers cannot change the shipping address after the item has been purchased/offer accepted.
When you make an offer, you can specify the shipping address before you submit the offer.
aquelarrehobbies
OP1 year agoI'm experiencing a recurring problem on eBay, which is causing me serious problems, and I want to see if you can provide me with a comprehensive solution. That's why I need to fully explain the situation.
mr_lincoln
Mentor1 year agoHi @aquelarrehobbies
-Explain your situation here, use a translation program if you need to.
-You are protected by the eBay Money Back Guarantee for 30 days from receipt of the item you purchased: eBay Money Back Guarantee policy
-You can file returns via the item in your Purchase history: Purchases | Myebay | eBay
-If you inadvertently purchased as a guest you are still protected but the transaction cannot be merged with an account, read about that here: Buying as a guest | eBay
-You can request a callback from eBay: eBay Customer Service
aquelarrehobbies
OP1 year agoMy English is not good. I prefer write an email
aquelarrehobbies
OP1 year agoI nedd to chat with a human operator to solve a problem with a seller
lady_madonna
Mentor1 year ago@aquelarrehobbies
Most questions/issues can be correctly addressed here by the experienced and knowledgeable Ebay Mentors.
If you still would prefer to contact Ebay Customer Service, use the link below to request a call back from an Ebay customer service rep:
https://www.ebay.com/help/eua?id=5275&mkpid
Available 5:00 am to 09:30 pm Pacific Time.