Charged twice for shipping label

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I am a new seller. I just received a sales order and clicked print labels and before printing, I noticed the return address was wrong. So I corrected it and clicked print label again. The second time it printed the label, so only one label was printed. But I was charged for two shipping labels. Does anyone know how to remedy this?

Thanks in advance.

Kana

aceblu

764 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

rfmtm

Mentor2 years ago

622 View listings

You can void the unused label here:

https://www.ebay.com/lbr/labels-history/seller-hub

And fix your addresses here:

Go to your address page and update as needed.

https://accountsettings.ebay.com/uas/addresses

Note that when you create your first label after your address update you may still need to edit the Return Address on the create label page. The option is on the right side of the create label page. Click on EDIT below your "Ship from / Return to" address. Once changed it sticks till you change it again.