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Charged for a Canceled Shipping Label – Stuck in "Cancellation Requested" Status
On 2/8, I created a shipping label but realized I selected the wrong carrier. I immediately canceled that label and generated a new one with the correct carrier, which I used to ship the package. However, in eBay, the first label still shows as "Cancellation Requested" and seems to be stuck in a stalled payment status. As a result, I have been charged for both labels.
I can’t seem to get in touch with a live eBay support rep for this issue. Has anyone else experienced this, and if so, how did you resolve it? Any advice on getting the refund processed? Thanks in advance!
1 comment
jacbarcollectibles
Mentor1 year agoThe shipping carrier must see that the label was not used before they will authorize the refund. This process takes up to 21 days. eBay will let you know when the refund has been authorized.