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Charged fee for ending listing with a bid. Relisted with correct info. Charged $94!!!!!
Any recourse to get a credit for ending a listing with a bid? Relisted item within minutes of ending the listing. Charged $94 for what?????
2 comments
woodland_gnome
·2 years agoIt is specifically against the rules for a seller to cancel all bids and end the auction early without a winner IF it is because s/he deliberately set the Starting Price lower than s/he was willing to sell for, and it hasn't reached that high. This is considered fee avoidance because eBay charges a substantial fee for sellers to have a Reserve Price so they aren't promising to sell as low as their Starting Price.
But there are legitimate reasons why a seller would have to do so, and a few years ago eBay got tired of having to divine the subjective intent of a seller who took that action, so it adopted some procedures that make it less attractive to do so with that intention: it can only be done before the countdown reaches 12 hours AND it charges a fee (the FVF% for that seller in that category times the highest cancelled bid) when s/he does so (with the first such fee per calendar year waived to allow for the very occasional legitimate reason for doing so).
comics-scifi-collectibles
Mentor2 years ago@skdsoccer There are two type of fees you can be charged on an auction even when it's not sold.
One is an optional listing upgrade such as reserve price, that fee is due the MOMENT you list the item. You see optional upgrade fees when you list an item at the bottom of the screen before you submit the listing.
The other fee that is charged is for ending an auction early with bids. You are charged a fee based on the highest bid.
You can contact customer service and see if they will give you a one time courtesy refund of the fees or not.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/