Locked
Discussions in this board are limited to the original poster and Community Mentors
Charged Additional Shipping for Underweight Package
I’m new to eBay shipping so still learning the ropes. I recently receive a shipping adjustment for an additional $6.00, but I’m confused because I purchased the label at 17lb, but the adjustment came back showing the carrier weighed it at 15.6 lbs. I thought we were supposed to round up weights and lengths (though I did overshoot this one). Any help is appreciate!
4 comments
myangelandmyprincess
Mentor2 years agoAre the measurements different on the adjustment? It may have gone into being an oversized package.
tpc-tools
OP2 years agoThanks for your reply! I don't see any dimension adjustments. I'm trying to upload a picture of the details here, but can't figure out how to do it for some reason (I figured I could just upload a redacted screenshot, but that is a whole different issue). On the summary it says, "Weight 17.00 lbs" (which is what I entered), and then below that is a red exclamation point icon and the text "The carrier had reported that the weight of your package was 15.60lbs". The dimension section shows the same dimensions I entered.
myangelandmyprincess
Mentor2 years agoDoes it mention a "billed weight"?
tpc-tools
OP2 years agoWhen I look at the message on the app it says “Billable Weight 16lbsâ€