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Charge from closing auction?
Have a weird problem. Winning bid requesting a buy it now. Made a listing for him to buy it. Then had to close auction "end early". Got hit with a fee for closing that auction. Any way to reverse this penalty? I know next time will be putting offers available but geez. They should be able to see this on their end
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woodland_gnome
·2 years agoIt is specifically against the rules for a seller to cancel all bids and end the auction early without a winner IF it is because s/he deliberately set the Starting Price lower than s/he was willing to sell for, and it hasn't reached that high. This is considered fee avoidance because eBay charges a substantial fee for sellers to have a Reserve Price so they aren't promising to sell as low as their Starting Price.
But there are legitimate reasons why a seller would have to do so, and a few years ago eBay got tired of having to divine the subjective intent of a seller who took that action (so no, it's not going to look at the circumstances to determine yours and reverse the fee), so it adopted some procedures that make it less attractive to do so with that intention: it can only be done before the countdown reaches 12 hours AND it charges a fee (the FVF% for that seller in that category times the highest cancelled bid) when s/he does so (with the first such fee per calendar year waived to allow for the very occasional legitimate reason for doing so).
If you hadn't done that action (ending an auction early without a winner after it has had a bid) before in 2023 contact Customer Service (eBay Help at the top of this page, scroll down for contact us button) and it should be reversed for that reason (though my understanding is that it is automatic--if so they need to add a warning when it is done that the next time it won't be waived).
AND keep the fee in mind when someone makes an unsolicited offer on an auction listing without Best Offer or Buy It Now (and especially if they already bid which killed the BO and BIN preventing you from adding or adjusting as negotiated.