Changing buyers paid item from shipping to pick up

Question

A buyer paid for their order with a note they would pick it up and not ship.  I had not offered that option.  How can I change the sale to reflect pick up and then refund the shipping?  Thanks.

an-57470 · Accepted Answer

To have your adjustment of the FVF of shipping, you should cancel the present transaction and relist with Pick up and buyer can buy again.  You will also have yourfunds released faster. Otherwise to give a partial refund Seller Hub > Orders > Paid & ShippedLocate the transaction. Click the down-arrow. Click Send refund. Enter the amount to be refunded.Your seller fees will not be adjusted.