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changing buyer paid status
I was trying to generate an invoice for combined shipping and accidentally put in buyer paid. How do I remove that?
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I was trying to generate an invoice for combined shipping and accidentally put in buyer paid. How do I remove that?
mr_lincoln
Mentor7 months agoHi @dlyarm
Unfortunately, and for some unknown reason, eBay has removed the feature that would let you go back and Unmark the item as paid. This change on their part has caused a lot of issues and confusion on transactions.
The path of least resistance at this point is to message the Buyer and let them know of the eBay programming error and see if they would agree to ask you to cancel so you can Relist the items and they can purchase again. When you cancel you can use the reason "Buyer requested ..."
If they were auctions you can make the starting bid(s) the amount the Buyer won the item for, the Buyer can place the starting bid(s) and then you can End the listing(s) accepting their bids and then send a combined invoice for payment.
dlyarm
OP7 months agoThank you. All the forums offered a different solution which as you stated was no longer available.