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changing a shipping addres after purchase before its been shipped out
ordered and paid for an item to be shipped. address is wrong shipping addres. Messaged seller. No response from seller. Read that the seller is not responsible for changing the shipping address. I tried to cancel the purchase and was then told that it was too early and again, to contact the seller. I want to be sure that the seller is fully aware that i need to change the address and before shipping it out to be delvered, that they check their several messages informing him that it needs to be changed, very specific directions and description of where my house is and details surrounding why the house is actually in a different town than the shipping address states and so on and so forth... I need more help other than being told to do the things that I have already attempted to do and failed at doing so.. HELP
eburtonlab
Mentor2 years agoAll you can do is try to contact the seller to see if the seller has not shipped yet and if the seller is willing to cancel and let you purchase again providing the correct address.
Changing an address for a current order:
Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.
Changing an address stored in the eBay account for future orders:
Go here to update all the various addresses associated with your account:
https://accountsettings.ebay.com/uas/addresses
Make sure your preferred shipping address is set as your Primary Shipping Address and any old addresses are deleted.