<span class="">Hello. I didn't receive the item I ordered. wrote to the seller. he agreed to return the money. opened a dispute due to "goods not received". The seller asks to change the reason to "wrong product received". Can I now change the reason for an already open dispute?</span>
No, you can not change the reason - if you did not receive anything, do not open a return saying you received the wrong item. You have nothing to return.
DO NOT close your not received claim.
The seller has 3 business days to respond to your not received claim. After that, you can go to your claim and click ‘ask us to step in’ and eBay will process your refund.
rock.star
·3 years agoThe seller is trying to scam you. Don't close the case.
wooden_flower
Mentor3 years agoNo, you can not change the reason - if you did not receive anything, do not open a return saying you received the wrong item. You have nothing to return.
DO NOT close your not received claim.
The seller has 3 business days to respond to your not received claim. After that, you can go to your claim and click ‘ask us to step in’ and eBay will process your refund.