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CHANGE SHIPPING ADDRESS
BUYER CORRECTED SHIPPING ADDRESS; NOT I CAN'T PRINT A CORRECTED LABEL.
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BUYER CORRECTED SHIPPING ADDRESS; NOT I CAN'T PRINT A CORRECTED LABEL.
eburtonlab
Mentor1 year ago@naturalevolution
Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that. Make sure the message is from your actual buyer before cancelling.
disneyshopper
Mentor1 year agoYou need to send to the SHIP TO address attached to the payment to keep your seller protection. If you are sure the message came from your buyer, you will need to file a cancellation/refund for Problem with buyer's address. Relist the item (send the buyer the new item number), the buyer repurchases and this time when s/he sees the SHIP TO address, clicks the CHANGE option and makes the change to the corrected address before confirming payment.