Change return reason

Question

I started a return but want to change reason for return. I did not submit the return request but it’s stuck on screen which already has reason selected even if I logout and log back. How do I change the reason? Help docs state to close return but it’s not an option as it hasn’t been submitted yet. Thx

comics-scifi-collectibles · Accepted Answer

@pchardware21 You can try contacting customer service but once reason is chosen you can't change it nor can you open a new case. Depending on the reason for the return you may have protection through your payment method.Here's how to contact a general customer service agent: https://www.ebay.com/help/contact?type=ContactUs&topicId=40002. Select a category that best matches your problem.3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details. 4.Typ...