Locked
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Cellphone Not Unlocked, Needs System Modification, Seller Nonresponsive After MANY Months
Seller advertised all phones were always fully unlocked. Samsung Galaxy S21 Ultra 5G phone has never been able to work fully on Cricket Wireless system, even after their changing my plans to an upgraded system. The problem is not with Cricket or its towers, etc. Samsung stated that the phone was still registered on the seller's Verizon account. Verizon tried to contact the seller, but no response. I have sent several messages to seller for this issue and have renewed my original request to find a solution to a fast battery drain that I initially contacted him for, even before I learned of the second issue of the phone's not being fully unlocked. Because the phone is still registered to a Verizon account, it appears that Verizon has blocked my ability to get new system updates as well. They cannot unblock it without the account owners input and agreement. Do not know what to do. Have contacted seller three times and still do not have a fully functioning phone. This phone is needed for basic calls, shopping, for my home security system, etc. The warranty does not cover these items. Need help with how to get the seller to respond or other method for resolution. Switching to Verizon is NOT the solution.
comics-scifi-collectibles
Mentor8 months ago@metrouveenfrance Have you had the phone less than 30 days? If yes return it for a full refund.
If it has been longer than 30 days then you will need to file a chargeback with your funding source for an item that is significantly not as described.
Here's how to file an eBay refund request if it is not too late>>
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.
Here's what you need to do:
Open a return with the reason doesn't match description or photos.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.