Cconfirmation phone number is not my phone number.

Question

Ive gone over my information. My number is correct. It wants to confirm if its me by texting some random number that doesn't even look familiar to me.

comics-scifi-collectibles · Answer

@josmag0 This is the dedicated number for Trust and safety: 1-866-961-9253

( customer service agents at this number can only help with account security issues)

Not saying that your account was hacked but it is a possibility.

Here's my advice to help secure your account:

#1 Run a full scan with your virus software to remove any spyware from your computer.

#2 Go to my eBay> account>personal information and make sure that all information is correct including your cell phone number, registered email and ship from and to addresses.

https://accountsettings.ebay.com/profile

#3 Change your password My eBay> account> sign in and security

https://accounts.ebay.com/acctsec/security-center

#4 Secure your email account.
Be sure to use different passwords and secret questions on eBay and your email. Do not use these passwords on any other account.
Hacked accounts often start with a hacked email account.

#5 Calling is the only way to report hacked accounts for security reasons.

This is the dedicated number for Hacked Accounts: 1-866-961-9253

( customer service agents at this number can only help with account security issues)

#6 For extra protection consider turning on two-step verification. 3rd option on this page>

https://accounts.ebay.com/acctsec/security-center

#7 Unlink all Social Sign in methods and change your passwords on those accounts too. The hacker will be able to use the social sign in links to sign in to your account again if you do not disconnect this option.

https://accounts.ebay.com/acctsec/security-center