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Case Status hasn't been updated in the 48 hour timeframe
Summary: gobluebudu expressed concern over not receiving updates from eBay support regarding a case where an item was paid for but not received. Despite attempts to contact the seller and eBay, they received no resolution and no refund options were available. fashionsandbeauty4u and lady_madonna advised filing an Item Not Received refund request and requesting eBay's intervention. gosimus inquired about how gobluebudu contacted support, warning about potential scams. gobluebudu explained the steps taken and sought further advice on how to proceed, as the refund option has disappeared.
Hi, the last update I received on a case with eBay support was on 7/14 and they said they would get back to me in 48 hours and it's now 7/22 and I have not received any update on an item I never received nor received tracking information for from the seller. This was my second time to check on this case as the seller initially reached out via a text and said they were sending on that day, which was on 7/3, but never did. I do really want the item, but it does seem that the seller isn't wanting to send it even though it's been paid for automatically. There is no further option to contact eBay about my case even though they missed the 48 hour deadline they gave themselves to get back to me. What steps can I take?
Thank you!
gobluebudu
OP2 weeks agoHi @gosimus The first time, I selected 'More actions' within the listing and then the 'Item has not arrived' option and stated that the seller had not given me tracking information nor had I received the item. Then the seller contacted me via text to my phone that they were shipping out that day. When i still didn't get tracking information nor receive the item, i selected the 'More Actions' and then again the 'Item has not arrived' option and told eBay that even though the seller reached out that they were shipping that day, on 7/3, that I had never received anything nor the tracking info. The response from eBay and that I can still see under the 'See case details' is that they were looking at the details and would decide next steps and I should get an update from then within the next 48 hours, but I have heard nothing from them and that was on 7/14. I just want my money back now, but there is no option anymore to get a refund and I don't understand why that option was taken away or why they never got back to me. It's not fair that he has my money and I don't have my item I purchased with the money he has. Do you know if there's some other way to contact them now to get my money back since they never got back to me within the 48 hours and the option for a refund is no longer there?
gosimus
Mentor2 weeks agoAs previously advised, stop that "I told eBay. . . " stuff if what you mean is that you're making conversation. If you're clicking radio buttons to get to a next step, that's okay. But let the automated system work. Click into the case you opened, click Ask eBay to Step In and Help – don't let it throw you if the wording happens to be slightly different, eBay is always tinkering with things.
gosimus
Mentor3 weeks ago@gobluebudu
< the last update I received on a case with eBay support was on 7/14 >
Tell us how you made contact with eBay support. Normally, in an Item Not Received case, there's no need to involve customer service at all. eBay has the process automated and there's no need for conversation.
So, did you manage to get eBay customer service to call you back, or did you call them? If the latter, where did you get the number?
There are fake numbers on the internet, that say they're eBay, but some of them are pay-for-help third parties, and some of them are scammers who will try to wheedle your credit card information or other personal information from you.
gobluebudu
OP3 weeks agoThank you both for your advice! I had not originally filed for a refund and now there is no option to request one unfortunately. Is there some other way of making that option appear?
lady_madonna
Mentor3 weeks agoYou can ask Ebay to step in to help you, directly from the case details.
Find the item in your Purchases.
Select See request details if you filed a Refund Request due to item not received.
Select Ask eBay to step in and help.
Select a reason from the dropdown menu, then select Confirm.
fashionsandbeauty4u
Mentor3 weeks ago@gobluebudu
Once you open an Item Not Received refund request on eBay, the Seller has three business days to respond with either a valid tracking number showing it's in transit or a full refund. If they do not, on the 4th day go back to your request and ask eBay to step in and force the refund.
But you need to open that refund request on eBay to start the refund process.