Recently, eBay ruled a case in my favor after the man who wanted a free movie was refunded by them. I was assured by FOUR customer service reps that "the system" will AUTOMATICALLY remove the negative feedback since the case was ruled in my favor --- this is a lie. I got the following email as proof. We reviewed the case and have decided to issue the buyer a refund of US $16.95 without any impact to you.This case is now closed. You are not required to reimburse the buyer or eBay, -----...

Case ruled in MY favor, yet negative feedback about the case "will not be removed" | Ask a Mentor

Case ruled in MY favor, yet negative feedback about the case "will not be removed" | Ask a Mentor | eBay Community