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Case outcome
I am experiencing an issue where cases are being opened and then closed within the same day sometimes within just 2 hours. We do not receive any prior notification from eBay before the case is opened, and we are not given enough time to respond or resolve the issue.
Could you please let us know why this is happening and what the solution is? We would appreciate guidance on how to ensure we are properly notified and given a fair chance to handle such cases in the future.
1 comment
rfmtm
Mentor11 months agoNeed more details.
What kind of cases are you referring to?
Do you have all auto response features turned off?
For returns do you have Require a RMA turned on?