Case open - no updated status (blank) - infinite chat bot to email - no respond

Question

Case is still open and a live agent said case would be closed three days ago. - Nothing happen.

I tried help section to check status and blank. Only chat bot recommend email. Sure I have send everyday for help and request to call me. nothing. no refund. Should I do Charge back on my CC transaction?

comics-scifi-collectibles · Answer

@surplushightech If you tell us what type of case and what steps you have taken we can provide an accurate answer on the true expected time line for a refund.

Agents sometimes say what a member wants to hear so they get a good rating. We tell you the truth based on site policies that agents can NOT change, even if they say they will.