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Case Not Being Handled
Is there any way to talk to an actual person nowadays? In the recent past, as in a month or so ago, I was able to call eBay and receive assistance from a couple of customer service agents. Both times the agent said my case should be resolved in my favor, since it was obvious there was seller manipulation. However, I never saw a refund or received any information regarding the case. Now, I find it's impossible to reach anyone to follow up on the case. None of the current phone numbers will connect me with an agent. It appears the priority now is to protect eBay and the sellers, with little regard for the customer. It's quite perplexing!
1 comment
lady_madonna
Mentor3 years ago@yonten
Ebay does not have a direct phone line and they have not had one for a couple years.
You can request a call back. Use this link and click on "Have us call you":
https://www.ebay.com/help/contact_us?id=4002&st=10
Available Monday to Sunday 5:00 am to 09:30 pm Pacific Time.