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Case money not showing up
eBay has said they will refund me as a buyer for a case I opened and said it would take 24-48 hrs to get the money back. It’s now day four with no money. What do I do? When I try to request a call back I get no phone call but rather a message saying they were unable to contact me.
4 comments
jtzvwbug
Mentor1 year agoHi @bmerker1989
Here are two links to use as you work through your case:
> Check the status of your request
> If necessary: Ask eBay to step in
bmerker1989
OP1 year agoWhen I click on my case details for the case nothing shows up. But I have emails from eBay stating they ruled in my favor and my money would show up in 24-48 hrs and like I said nothing shows up or has shown up?
jtzvwbug
Mentor1 year ago@bmerker1989
If the call back option won't work, can you use social media? You need an eBay agent who can look into your account and explain what has gone wrong (if you can't see anything when you try to check the status or you can't Ask eBay to step in):
eBay Customer Service help on social media:
> www.facebook.com/ebay
> www.X.com/ebay
> eBay for Sellers: Instagram
Do Not Post Your Account Information Publicly. Use the private messaging options:
You'll need to provide your user ID, your name, your address, and the registered email address attached to your account. Also, be sure to give them plenty of details.
The eBay Agents usually respond in a day or two and may research the situation better than the "Request a call back" agent or a "chat session" agent.
disneyshopper
Mentor1 year agoIf the case details shows the seller has refunded you, the refund goes back to the original funding source. If that was a credit card, it can take up to one billing cycle for it to show up.