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Case closed unfairly, return sent, no refund, no response from eBay
Hello,
I returned an item (order 24-13207-16561) that turned out to be fake (reprinted manual and insert). The seller apologized and accepted the return. I shipped it back at my own expense on June 21 via Deutsche Post (Päckchen M – no tracking), and then looked for a way to mark the item as returned or upload a proof of shipment.
Unfortunately, I couldn't find such an option on the website. On July 2, I sent an email to eBay support (customerhelp_de@ebay.com) explaining the situation. I received no response, so I followed up with another message later, still nothing.
On July 4, the case was closed against me, stating that I didn’t return the item, even though I did. I believe the case was closed unfairly because I tried to follow the process and reached out for help before the deadline, but received no assistance.
Since then, I’ve tried all available support channels: email, chat, even Twitter. But there’s no way to reopen the case or upload the proof anymore. I really hope someone here can help escalate this, I just want my refund for a returned fake item.
Thank you in advance.
jacbarcollectibles
Mentor1 year agoYou are asking this question on the eBay USA site. Each eBay site has different rules so we cannot help with problems on the Germany site since we do not know the rules that apply to that site. However, if they are similar to the USA site you must return the item with a method that has tracking to prove delivery back to the seller. Without proof of delivery (not just of mailing) you cannot receive a refund.
So log out of this site and then log onto the eBay Germany site and ask this question there for an answer good on that site.