Locked
Discussions in this board are limited to the original poster and Community Mentors
Case closed, no appeal, item received broken
Is there a process for dealing with an item that was shipped and is defective/broken (does not function) and ebay has closed case with no appeal option?
3 comments
house*of*paws
Mentor4 months agoHi @summitshop
Without knowing the reason eBay closed the case … I can only recommend that you request a refund from your payment method (credit card?).
myangelandmyprincess
Mentor4 months agoWhat reason did you select for a return and how long was the case opened before it closed? What is the category?
summitshop
OP4 months agoI was able to contact a live agent and they reopened the case. It appears the seller claimed the item "did not fit", which was not the case, nor ever stated. The seller would not respond to any attempts at communication which detailed the fact that once the item was installed, it did not function, just like the part it was replacing.