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Case Appealed but No Response from eBay, Automated System Zero Help
Summary: wtmbnewton1 is facing an issue with eBay regarding a purchase for a LEGO set that was never received, although it was marked delivered by the seller. They have appealed the case providing evidence from the post office that the item was shipped to a different address. Despite being informed of a resolution timeframe of 48 hours, over two weeks have passed without a response from eBay. mr_lincoln explained this as part of a known scam and tagged eBay support team members for help. krazzykats suggested requesting a chargeback from the funding source if eBay's process fails, while other participants clarified that if the payment was made via an outside source through PayPal, a chargeback might be possible.
Hello,
I submitted a case to eBay for an item that I did not receive to get a refund. I did not receive the item but the seller listed it as delivered and therefore the original case was closed. I submitted an appeal, but it's been over two weeks and have not heard back from eBay even though ebay said they should reach out to me within 48 hours. For the appeal, I reached out to the post office and they stated the item was shipped to a different address, and the packaging did not fit the dimensions of the listing on eBay. They provided tracking details with the different address and a picture of the parcel, which I included in the appeal. When I call or chat with the automated system it says that my case is closed and that I can't appeal. However, when I click on the purchase history of the item, I can see the case appeal details and that it is not closed. I'm not sure what to do. This item was over 400 dollars. I feel like I got scammed by a loophole. Is there a way for me to reach an actual agent who can look at this case? Any community help is appreciated! Hopefully eBay will help my appeal. Thank you!
Original Lego Listing: LEGO Icons: Lion Knights' Castle (10305) | eBay
LEGO Icons: Lion Knights' Castle (10305)
Order numberOrder number
24-14635-3438024-14635-34380- This link opens in a new tab or new window.
Case IDCase ID
53803260555380326055
Case amountCase amount
$434.31$434.31
Case reasonCase reason
I still haven't received my itemI still haven't received my item
SellerSeller
guangzhouxiayaba-0guangzhouxiayaba-0
krazzykats
Mentor2 months agoUltimately, you can request a chargeback from your funding source if all else fails.
🐈⬛
wtmbnewton1
OP2 months agoUnfortunately, since I paid through PayPal, their terms are if I still can't resolve the issue through eBay by Nov this year, then I can request resolution with PayPal.
jacbarcollectibles
Mentor2 months agoDid you pay with funds already in PayPal or did you fund the purchase with an outside funding source going through PayPal? If you funded the purchases from an outside source you should be able to go back to that source for a charge back.
wtmbnewton1
OP2 months agoit was my Visa debit bank card via Paypal pay in 4. So I should be able to contact my bank and provide details from the post office hopefully. I'd rather not have to go through Visa.
mr_lincoln
Mentor2 months agoHi @wtmbnewton1
Wow, it sounds like you did a lot things right, we call that the False tracking number scam where a Seller ships to a different address and all eBay sees is the confirmed delivery but the Buyer is stuck and loses a claim that they did not receive their item.
First let me tag some eBay Support Team members, I know they are busy so it may take a little bit until the reply:
@devon@ebay
@kyle@ebay
@elizabeth@ebay
wtmbnewton1
OP2 months agoThank you!!