Card authentication says my card is not authentic

Question

Ebay says the PokÃ©mon card we sent them is not authentic. I watched my 12 year old son pull the card out of the pack that I bought for him with MY OWN EYES. **bleep**????

comics-scifi-collectibles · Answer

@ithatel33 I am so sorry that happened. Sometimes the authenticators do make a mistake. Unfortunately there is no way to dispute it. You will just have to sell the card elsewhere.

Here is how to contact eBay customer service if you wish to discuss this with eBay:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10

2. Request a call back or live chat from the left hand side of the page.

( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the right department)

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

3. Or you can also contact customer service by sending a PRIVATE message on social media.

https://twitter.com/askebay
https://www.facebook.com/eBay/