Skip to main content
eBay Community logo
  • Home
  • News & Updates
  • Buying & Selling
    • Buying
    • Selling
    • New to selling on eBay
    • Seller Tools
    • Shipping
    • Returns
    • eBay Advertising
    • Payments
    • Mobile Apps
  • Explore Categories
      • eBay Motors
      • Electronics
      • Collectibles & Art
      • Home & Garden
      • Clothing, Shoes & Accessories
      • Toys & Hobbies
      • Sporting Goods
      • Books, Movies & Music
      • Health & Beauty
      • Business & Industrial
      • Jewelry & Watches
      • Specialty Services
      • eBay Partner Network
      • Accessibility
      • eBay Cafe
      • eBay Live
      • Community Mentors
      • APIs Feedback, Comments and Suggestions
      • Post Order APIs
      • RESTful Buy APIs
      • RESTful Sell APIs
      • Token, Messaging, Sandbox Related Issues
      • Traditional APIs
      • eBay APIs
    • Ask a Mentor
  • About
    • About the Community
    • Share Community Platform Feedback
    • Report eBay Technical Issues
    • About eBay
  • Community Events
    • Events
    • Seller Circle Hosts
    • Seller Circles
  • eBay Help
All PostsDiscussionsBlogsIdeasQuestions
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Discussions

Locked

Discussions in this board are limited to the original poster and Community Mentors

  • Buying & SellingChevronRightIcon
  • Ask a MentorChevronRightIcon
Can't verify address
                 

Summary: En la discusión titulada "Can't verify address", el participante nan-4299 plantea un problema relacionado con la verificación de una dirección. Los participantes disneyshopper y inceptions responden, pero no proporcionan detalles específicos en sus respuestas. La discusión no ofrece más información sobre el problema o posibles soluciones.

Buyer with zero feedback wants to buy a five hundred dollar device. I could not verify a current phone number or additional confirmed public records for at that address from reliable public sources. The address provided appears to possibly exist in Santa Maria, but I cannot confirm occupancy or provide private/sensitive information beyond publicly available records.  Should I can cancel this purchase as it appears fraudulent and is not a ten dollar item. - Nancy

nan-4299
nan-4299
103View listings
Posted 4 months ago·Last reply 4 months ago
                                       
         
2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
               
inceptions

inceptions

Mentor4 months ago
27692View listings

HI @nan-4299 

 

The buyer doesn't "want" to buy the item, he DID buy the item. It's not a seller's job to investigate their buyers (which gives me the creeps just thinking about). When you listed your item, you agreed to ship to the buyer once he's paid for it.

 

You don't have a valid reason to cancel the order. The only reason you could use is that the item is out of stock/damaged, and that will earn you a defect on your seller metrics.

 

Sellers should think twice before listing items they cannot afford to lose the money on if things go wrong. 

 

Looking at your sold listings, you sold two used laptops yesterday and the same laptop is listed for sale again. They show the same photos and have identical descriptions. For used items, you need to photograph the actual item being sold, so if you actually had three identical used laptops (specifications-wise), they would still need their own photos. Any differences in the condition would also need to be specified. 

 

Is this the item you're referencing in your question? Are you cancelling the sales and relisting or do you actually have three identical used laptops?

 

 

                                       
disneyshopper

disneyshopper

Mentor4 months ago
8658View listings

Have you tried going to USPS.COM to standardize the address and see what information comes up?

                                       
                                                                                 
  •                                                              
  •                                                              
  •