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Cant understand what to do.
Hello,
I need help with a situation regarding an item I ordered on eBay. I ordered a product, but I never received it. Initially, I opened a return request because I couldn't see the item, and then the seller contacted me.
The seller told me that since the request was a return, they couldn’t assist further. They asked me to close the return request and mark the item as "Not Received." However, now that I’ve closed the return, I’m unable to mark the item as "Not Received" anymore, and I’m not sure how to proceed.
Can someone please advise what I can do to report that the item has not arrived? I’m still within the eBay Money Back Guarantee period, so I would like to resolve this issue as soon as possible.
Thank you!
